Frequently Asked

Questions

 

Deposit Accounts

Do I need access to a computer and an email address to have a BofI Advisor account?

Yes. As an internet-based bank, BofI Advisor requires that you have a current email address and access to a computer. When you apply for an account with BofI Advisor, you will be asked to give your consent to receive communication and information in electronic form. BofI Advisor is able to offer its , , , and products with highly competitive interest rates due to the fact that we save money on being a branchless bank and do not send out paper communications.

What will I receive in the mail for my new account?

  • Welcome letter, deposit slip (for convenience), envelope
  • Account Agreement - signature requested
  • Checks (if applicable)

What are the fees associated with the accounts?

BofI Advisor fees are listed on our .

How do I change my contact details?

A change to your contact details may be completed in one of the following ways:

  • Secure Form – log into your account, click on the Secure Forms tab, click on Change of Contact Details, enter the new information, and then click on Submit.
  • Secure message – log into your account, click on the Contact Us tab, and then click on Click here to send an email link. Please include all of the updated contact information in your email.
  • Phone – contact a Direct Banker at 1-866- 923-7114 during business hours Monday - Friday 6:00 a.m. to 6:00 p.m. (PT).
  • Fax – send instructions, containing a signature, to 1-858-350-0443.
  • USPS – send instructions, containing a signature, to:
    BofI Advisor
    P.O. Box 509127
    San Diego, CA 92150-9948

How do I report a lost or stolen ATM/Debit card?

You may report a card lost or stolen in one of the following ways:

  • Phone – contact a Direct Banker at 1-866- 923-7114 during business hours Monday - Friday 6:00 a.m. to 6:00 p.m. (PT).
  • Secure message – log into your account, click on the Contact Us tab, and then click on Click here to send an email link.

How can I access my monthly statement?

Your official eStatements can be accessed within Online Banking by clicking the View Statement option on the Online Banking homepage or by completing the following instructions:

  • Login to Online Banking
  • Click Additional Services on the main menu
  • Click Products and Services
  • Under the Online Statements section, select the account you wish to view from the drop-down menu and click Enter on the main menu

Online Banking

Do I have to sign up for online banking?

No, but we do encourage you to do so. Online Banking offers many useful features such as the ability to make deposits with your scanner and transfer funds between financial institutions. Online Banking will also help you keep track of your finances and give you access to print your statements for free. You may request monthly paper statements but this may incur a fee. Please see schedule of fees for more information.

How do I get a username and password?

Access our homepage and click LOGIN. In the "Client Login" section, click "New User." This will allow you to assign yourself your own personal Username and Password through our secure step-by-step process.

Why do I need an access code?

This is used to register your computer as a safe place to access your account. You can receive the code via automated voice call by entering your personal phone number, text if you have the option to receive texts, or email if you simply call customer service at 1-866-923-7114 and your access code will be enabled for you. If you do not wish to register your computer - for example, because it is a public computer - please be advised that you will be prompted to obtain a new access code each time you log in.

What are the limits for external transfers?

We do not limit the number of funds transfers you may make; however, you may not make funds transfers in excess of the number of funds transfers allowed by the rules governing the applicable accounts. The dollar limits at registration are:

  • Max $45,000.00/day
  • Max $75,000.00/month

How do I verify trial deposits for an external bank account?

  • Log into Online Banking
  • Click on Transfers
  • Click on External Transfer
  • Click on Transfer Between My Accounts
  • Click on Settings and select Accounts from the drop down menu
  • When you arrive at the screen that shows the external account, click on Activate Now.
  • Enter the amounts of the trial deposits and click on Activate.

Apps & Features

My check won't scan,
what should I do?

  • Ensure you are logged into Online Banking under your own name.
  • Confirm you have endorsed the back of the check.
  • Make sure you place the check in the same corner of the scanning machine for both front and back scanning.
  • It may help to mark dots (about the size of a pencil eraser) on the four corners of the front and back of the check to help the scanner detect the outline of the check.
  • It is always worth trying these simple tips before you make the decision to send your check deposit by mail to:
    BofI Advisor
    P.O. Box 509127
    San Diego, CA 92150-9948

For a comprehensive Overview, System Requirements, Instructions and FAQs, Log into Online Banking, click on MyDeposit in the blue bar, then click HELP.

How do I get a
mobile banking app?

iPhone/iPad - Search for “BofI Advisor” in the App Store on your iPhone, or download via iTunes®

Android - Search for “BofI Advisor” in the Android™ Market on your device

What is Text
Message Banking?

Text Message Banking makes it easy to access account balances and transactions, as well as transfer funds, right on your mobile phone. It’s the fastest and easiest way to get your account balances – anytime, anywhere.

For more information Log into Online Banking and click on Account Access in the blue bar, then click on Text Banking & Alerts.

Sending/Receiving Money

How do I make deposits into my account?

Deposit checks with BofI Advisor’s mobile app* or scan a check via MyDeposit* in Online Banking

* not available to fund Certificates of Deposit.

  • Send a Wire to:
    BofI Federal Bank
    4350 La Jolla Village Drive, Suite 140
    San Diego, CA 92122
    ABA # 122287251
    For the Benefit of: ( Name Here )
    Account number: ( XXX-XXX-XXX )
  • Online Banking External Funds Transfer (Checking & Money Market Savings accounts only)
    Mail in a check to:
    BofI Federal Bank
    P.O. Box 509127
    San Diego, CA 92150-9948
    Attention: BofI Advisor
    Make checks payable to your account name and endorse the back of the check "For Deposit Only" and reference your account number.
  • ACH: Clients may select the ACH option when opening their new BofI account. A small dollar transaction will take place to verify accuracy of the information entered prior to finalizing the ACH.

What is the routing and transit number for BofI Advisor?

To set up direct deposits or send a wire to your account, use the BofI Federal Bank routing and transit number: 122287251

How do I send or receive a wire?

Sending a wire out from BofI Advisor
To send an outbound wire, please complete our Wire Form and fax it to 1-858-350-0443. Outbound wires must be to the credit of the BofI Advisor account holder.

Wire cut-off times:
Domestic – 1:00 p.m. (PT)
International – 12:00 p.m. (PT)

Wiring funds into BofI Advisor
To wire funds into a BofI Advisor account you will need the following information:
  • BofI Federal Bank ABA/Routing Transit Number – 122287251
  • Address:
    BofI Advisor
    4350 La Jolla Village Drive, Suite 140
    San Diego, CA 92122

Incoming international wires must be in US dollars. Our intermediary Bank Information is as follows:

Pacific Coast Bankers' Bank
San Francisco, CA 94104

SWIFT Code: PCBBUS66
ABA Number: 121042484

Ensure the wire is to the benefit of your name and your account number at BofI Advisor. Wire cut-off time for same day processing: 1:00 p.m. (PT).

Should you or your bank have any questions, please contact a Direct Banker at 1-866-923-7114 during business hours Monday - Friday 6:00 a.m. to 6:00 p.m. (PT).

What are the transaction limits on my Savings account or Money Market account?

Savings and Money Market Accounts have a maximum combined total of six (6) debit transactions per monthly statement cycle, subject to available balance. This limitation excludes ATM debit transactions, in-person debit transactions, and all credit transactions.

How can I withdraw funds from my Savings Account?

The BofI Advisor Savings Account is a true savings account that does not offer the range of options to move money as a checking account would. The options to withdraw funds from your Savings Account are:

  • Use your ATM card at an ATM machine.
  • Initiate a transfer of money from another Financial Institution.
  • Initiate a wire transfer (Wire Transfer Form)

Why did I receive an email that a hold has been placed on my check?

Regulation CC requires financial institutions to inform a customer when a check hold has been placed. BofI Advisor may delay the availability of funds from your check deposits to afford us time to verify the deposit and ensure the funds are collected. The email notice states when the funds will be available. Refer to the .

How long will a hold will be placed on my check?

The hold time is set out in the email notifying you of the hold. Refer to the Funds Availability Policy.

How do I order deposit slips?

  • For all account types we offer a convenient printable deposit slip – Universal Deposit Slip
  • We offer an online deposit slip and envelope request form for Checking and Savings accounts – Order Deposit Slips and Envelopes
  • Deposit checks with BofI Advisor’s mobile app or scan a check via MyDeposit in Online Banking

How do I order checks for my account?

You can order checks online using the following directions:

  • Log into your account
  • Hover over the Additional Services tab
  • Click on Order Your Checks Today
  • Select the account from the drop-down menu
  • Click the Enter button
  • Follow the on-screen prompts to complete the re-order